Privacy Policy

Effective date: 22 May 2026  |  Last updated: 22 May 2026

1. Data controller

The data controller responsible for your personal data is:

Streamline Media FZ LLC
License VUNE2069
Compass Building, Al Hulaila Industrial Zone FZ
Ras Al Khaimah, United Arab Emirates
Website: https://streamlinemedia.shop/

For privacy-related enquiries, please use our Contact page and mark your message “Privacy Request”.

2. Scope and applicability

This Privacy Policy applies to personal data processed through our Website, contact enquiries, pre-contractual communications, client onboarding, and service delivery where we act as a data controller. Where we process personal data on behalf of clients as part of marketing services (for example, campaign audience data), we act as a data processor and processing is governed by separate data processing agreements with those clients.

This Policy is designed to comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), the EU General Data Protection Regulation (GDPR) where applicable to individuals in the European Economic Area (EEA) or UK, and other relevant privacy laws.

3. Categories of personal data we collect

Depending on your interaction with us, we may collect the following categories of personal data:

• Identity and contact data: name, email address, company name, job title, telephone number (if provided);
• Communication data: messages, enquiries, and correspondence submitted via our contact form or email;
• Technical and usage data: IP address, browser type and version, device type, operating system, referring URLs, pages viewed, date and time of access, and similar diagnostic data;
• Compliance and business data: corporate registration documents, identification documents, beneficial ownership information, and payment-related information collected during client onboarding and AML/KYC procedures where applicable;
• Marketing and analytics data: aggregated or pseudonymised data relating to website usage and campaign performance where we use analytics tools.

We do not intentionally collect special categories of personal data (such as health, biometric, or political opinions) through this Website. Please do not submit such information via our contact form.

4. How we collect personal data

We collect personal data through:

• Information you provide directly (contact form submissions, email correspondence, contractual documents);
• Automated technologies when you browse the Website (server logs, cookies, and similar technologies as described in Section 11);
• Third parties where permitted by law (for example, publicly available business registries, referral partners, or identity verification providers during onboarding).

5. Purposes and legal bases for processing

We process personal data for the following purposes and on the following legal bases:

5.1 Responding to enquiries and pre-contractual steps

Purpose: To respond to contact form submissions, evaluate potential engagements, and communicate with prospective clients.
Legal basis: Legitimate interests in operating our business and communicating with interested parties; consent where required; steps prior to entering a contract at your request.

5.2 Providing services to clients

Purpose: To perform contractual obligations, manage campaigns, deliver reports, and maintain client relationships.
Legal basis: Performance of a contract; legitimate interests; compliance with legal obligations.

5.3 Legal, regulatory, and compliance obligations

Purpose: To comply with AML/CTF requirements, sanctions screening, tax and accounting obligations, respond to lawful requests from authorities, and establish or defend legal claims.
Legal basis: Compliance with legal obligations; legitimate interests in fraud prevention and regulatory compliance.

5.4 Website security and improvement

Purpose: To maintain Website security, prevent abuse, analyse usage patterns, and improve user experience.
Legal basis: Legitimate interests in securing and improving our Website; consent for non-essential cookies where required.

5.5 Marketing communications

Purpose: To send relevant business updates or service information to existing clients or prospects who have expressed interest, where permitted.
Legal basis: Legitimate interests or consent, depending on jurisdiction. You may opt out at any time.

6. Data sharing and recipients

We may share personal data with:

• Service providers and processors: hosting providers, email services, analytics providers, CRM systems, and professional advisers, bound by contractual confidentiality and data protection obligations;
• Advertising and technology platforms: where necessary to deliver client campaigns, subject to applicable platform terms;
• Regulatory and law enforcement authorities: where required by applicable law, court order, or to protect our legal rights;
• Professional advisers: lawyers, accountants, and auditors under confidentiality duties;
• Corporate transactions: in connection with a merger, acquisition, or asset sale, with appropriate safeguards.

We do not sell personal data. We do not share personal data with third parties for their independent marketing purposes without your consent where required by law.

7. International data transfers

As a company based in the United Arab Emirates, your personal data may be processed in the UAE and in other countries where our service providers operate. Where personal data is transferred from the EEA, UK, or other jurisdictions with data transfer restrictions, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs), adequacy decisions where available, or other mechanisms recognised under applicable law.

You may request further information about transfer safeguards by contacting us through the Contact page.

8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, AML, and reporting requirements. Typical retention periods include:

• Contact enquiries: up to 24 months from last communication, unless a business relationship is established;
• Client records and contracts: for the duration of the engagement and up to 7 years thereafter, or longer where required by UAE law or AML regulations;
• Server logs: typically up to 12 months;
• Compliance documentation: as required by applicable AML/CTF and corporate laws.

When data is no longer required, we securely delete or anonymise it in accordance with our data retention schedule.

9. Security measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include access controls, secure hosting environments, encryption in transit where supported, staff confidentiality obligations, and vendor due diligence.

No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Your rights

Depending on your location and applicable law, you may have the following rights:

• Access: request confirmation of whether we process your data and obtain a copy;
• Rectification: request correction of inaccurate or incomplete data;
• Erasure: request deletion of your data in certain circumstances;
• Restriction: request limitation of processing in certain circumstances;
• Data portability: receive your data in a structured, commonly used format where applicable;
• Objection: object to processing based on legitimate interests or direct marketing;
• Withdraw consent: where processing is based on consent, withdraw it without affecting prior lawful processing;
• Complaint: lodge a complaint with a supervisory authority.

To exercise your rights, contact us via the Contact page with sufficient detail to verify your identity. We will respond within the timeframe required by applicable law (typically within 30 days under GDPR, or as prescribed under UAE PDPL).

EEA/UK supervisory authorities: You may contact your local data protection authority. A list of EU authorities is available at edpb.europa.eu. UK residents may contact the Information Commissioner’s Office (ICO) at ico.org.uk.

UAE: Enquiries regarding PDPL compliance may be directed to the UAE Data Office in accordance with applicable procedures.

11. Cookies and similar technologies

Our Website may use cookies and similar technologies to enable basic functionality, maintain security, and understand aggregate usage. Cookies are small text files stored on your device.

We may use the following categories:

• Strictly necessary cookies: required for Website operation and security;
• Analytics cookies: to understand how visitors use the Website (used in aggregated form where possible);
• Functional cookies: to remember preferences you set.

Where required by law, we will obtain your consent before placing non-essential cookies. You can manage cookies through your browser settings. Disabling cookies may affect Website functionality.

12. Children’s privacy

Our Website and services are directed at business professionals and are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will take steps to delete it.

13. Automated decision-making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals through this Website. Campaign optimisation tools used in client services operate under separate contractual arrangements.

14. Third-party websites

Our Website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal data.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the latest revision. Material changes will be posted on this page. Where required by law, we will provide additional notice or seek consent.

16. Contact

For privacy enquiries or to exercise your data protection rights, contact:

Streamline Media FZ LLC
Compass Building, Al Hulaila Industrial Zone FZ
Ras Al Khaimah, United Arab Emirates
Contact form (Privacy Request) →

See also our Terms & Conditions.